Meal Inclusions Documentation - All Inclusive
Description:
In March 2020 we asked the product team for some documentation to explain to partners how to manage meal plan inclusions and they said that they would update that once there were amenity filters in place but nothing has been added. In the meantime there was a change to breakfast to replicate property amenity to rate level but this was not done for all inclusive and we get regular tickets from partners asking why an all-inclusive hotel doesn't have all-inclusive rate amenities. We need an external article to explain to partners that they would need to look at "all_rate_plans": true and message all inclusive for all rate plans.
https://support.expediapartnersolutions.com/hc/en-us/articles/360012328020
Recent example tickets:
https://expediaan.zendesk.com/agent/tickets/1039370 Viajes El Corte Ingles
https://expediaan.zendesk.com/agent/tickets/1043793 Despegar
https://expediaan.zendesk.com/agent/tickets/1034389 BOLHB
https://expediaan.zendesk.com/agent/tickets/1040293 Logitravel
https://support.expediapartnersolutions.com/hc/en-us/articles/360012328020
Recent example tickets:
https://expediaan.zendesk.com/agent/tickets/1039370 Viajes El Corte Ingles
https://expediaan.zendesk.com/agent/tickets/1043793 Despegar
https://expediaan.zendesk.com/agent/tickets/1034389 BOLHB
https://expediaan.zendesk.com/agent/tickets/1040293 Logitravel
https://support.expediapartnersolutions.com/hc/requests/1045309
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